Support
Support channels
Section titled “Support channels”The support channels you can access differ according to your use of SiteAssist.
| Support channels | Community support | Billing support | Standard support |
|---|---|---|---|
| Discord | ✓ | ✗ | ✓ |
| - | ✓ | ✓ |
You can reach us at support@siteassist.io.
GitHub
Section titled “GitHub”Discord
Section titled “Discord”Join us on Discord to chat with us and fellow SiteAssist developers.
Etiquette
Section titled “Etiquette”Regardless of the method or location through which SiteAssist provides Support, communication should be professional and respectful. Any communication that is deemed objectionable by SiteAssist staff is not tolerated. This includes but is not limited to any communication that is abusive or contains profane language. SiteAssist reserves the right to terminate Support Services in the event of any such objectionable communication.
Customer responsibilities
Section titled “Customer responsibilities”To ensure efficient resolution of issues, customers are expected to (1) provide detailed information about the issue, (2) cooperate with the Support team during troubleshooting, and (3) utilize available self-service resources for basic inquiries.
Changes to the support policy
Section titled “Changes to the support policy”We reserve the right to modify, amend, or update this Support Policy, including the types of support offered, support hours, response times, and support plans, at any time and at our sole discretion. Any changes to the Support Policy will be effective immediately upon posting a revised version of this Support Policy. Continued use of our services after such modifications will constitute acknowledgment and acceptance of the changes.